Privacy Policy

Last Updated: June 2026

At Ekomart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, or purchase products from us.

By using Ekomart, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you register, place an order, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information

• Account credentials

Automatically Collected Information

When you use our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website usage data

• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Manage your account

• Provide customer support

• Improve our products and services

• Send order confirmations and updates

• Prevent fraud and unauthorized activities

• Comply with legal obligations

• Deliver personalized shopping experiences

3. Payment Information

Ekomart does not store complete payment card details on its servers. Payments are processed through trusted third-party payment providers that maintain appropriate security standards.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

Service Providers

Trusted third parties that help us operate our business, including:

• Payment processors

• Delivery and courier services

• Hosting providers

• Analytics providers

• Customer support tools

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws

• Respond to lawful requests from authorities

• Protect our rights and property

• Prevent fraud or security threats

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in

• Remember preferences

• Improve website performance

• Analyze website traffic

• Personalize content and offers

For more information, please review our Cookies Policy.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from:

• Unauthorized access

• Disclosure

• Alteration

• Loss or misuse

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Complete transactions

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to processing

• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

9. Children’s Privacy

Ekomart is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

11. International Data Transfers

If your information is processed or stored outside your country of residence, we will take reasonable measures to ensure that appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Your continued use of Ekomart after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Ekomart
Email: support@ekomart.com
Phone: +880XXXXXXXXXX
Address: Dhaka, Bangladesh

By using Ekomart, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.